Terms of use


General Conditions of Online Order

Terms and conditions for the Order process on dacia.co.uk

1.    You now have the opportunity to order aDaciavehicle online.  A £100 deposit is required to secure your order. You must pay a £100 deposit, payable online by credit or debit card, in respect of each vehicle reserved.

2.    In ordering your car, you understand and acknowledge that Renault UK (hereinafter referred to as “Dacia”.) intends to make the vehicle available for purchase through their selected authorised Dacia Dealer network.

 Online order procedure

 3.    You will need to create a customer account online. This will include your identification details, postal address, phone number and email address.

 4.     You will be given a user name and password which can be used to access your account and order details at a later date.

 5. Once you have registered your personal details, you must select the specification of the vehicle you wish to order, including colour, options and accessories.

 6. You must also select your preferred supplying Dealer to fulfill delivery of your vehicle. A list of participating dealers, sorted in order of postcode proximity to your home address, will be visible to you.

 7.    Once you have completed your order you will receive two confirmation emails: one from your chosen Dealer and one from our online payments supplier, SagePay.

 8.    You will not be able to change the specifications of your vehicle after you have received the confirmation e-mail. If you wish to amend your order, you will need to cancel your order by calling Dacia Customer Services on 0844 335 1111. You will then need to resubmit an order by following the standard procedure. 

 9.    Your chosen dealer will inform you of the arrangements for making full payment of the car and will ask you to sign a vehicle order form at the Dealership. Your initial £100 order deposit will be subtracted from the final invoice.

 10.       You will enter a legally binding agreement by signing a vehicle order form at your selected Dealer.

11.    The order does not guarantee a contract of purchase or availability of the vehicle in theUK. IfDaciais not able to supply your vehicle, you will be fully refunded.

12.       If you wish to arrange finance, please speak to your Dealer.



15.    You can withdraw at any time provided you have not entered into a legally binding agreement with your Dacia Dealer to purchase the vehicle. You will be notified when this is about to happen by your selected Dacia Dealer.

16.    You must notify us of your cancellation by callingDacia

Customer Relations,  telephone: 0844 335 1111 (Opening hours:

9 am to 5.30 pm -Fri, from 10 am Wed and closed Bank holidays) or by sending a letter to Customer Relations, Dacia, The Rivers Office Park, Denham Way, Rickmansworth, WD3 9YS.

17.    We will fully refund your £100 deposit if you cancel your pre-order at any time before vehicle delivery. This does not affect your statutory rights, entering into a legally binding agreement with your Dacia Dealer. Your deposit will be refunded on the credit or debit card you used when making the deposit payment. If your card has expired, our call centre will contact you to arrange an alternative payment method.

Promoter: RenaultUK, The Rivers office park,Denham Way,Rickmansworth,WD3 9YS. Registered number 82932.

Personal Data Protection

17.   DACIA will not obtain data enabling you to be personally identified unless you give us this information by filling in and sending us the forms on the site. This information is confidential and kept byDACIA. No commercial use will be made of the information without prior written authorisation fromDACIAor where appropriate the Dacia Dealer Network. The data you provide about yourself is essential for answering your requests for information, appointments, etc. This information is exclusively for the use ofDACIAand certain of our commercial partners, our branch offices and the members of our sales network, for the purpose of surveys, analysis, sales and marketing campaigns. If you have subscribed to receiveDacianews by email, you can unsubscribe at any time by clicking on the unsubscribe link at the top of our emails or by contacting ecommerce@renault.co.uk.

You have a right to access and can rectify data about yourself by contactingDacia. If you do not wish to be contacted with marketing material, please tick the box at the bottom of each form on the site. Information Obtained Automatically but Which Cannot Be Linked to a Particular Person We may obtain information which cannot under any circumstances be linked to a particular person. This information relates to the type of internet browser that you use, your computer system and the name of the domain by which you accessed our site.

Updating the Terms and Conditions

DACIAreserves the right to modify and update access to the site as well as the terms and conditions at any time and you agree to be bound by any such variations. You must therefore refer to these pages regularly to check the terms and conditions.