FAQ

Welcome to the Dacia Store FAQ close

Ask any questions you may have on ordering your Dacia online.

  • How does the website work?
    1. What are the advantages of Dacia Store? 2. How to search my vehicle? 3. Can I order online? 4. When can I place an order? 5. Is the payment secure? 6. Online payment is it secure?

    1. What are the advantages of Dacia Store?

    By placing the order for your Dacia online we offer a smooth and seamless process for purchasing your new car.  You can place your order when you like, we are always open.  Your initial £100 deposit will be subtracted from the final invoice of your car.

    2. How to search my vehicle?

    Visit the website and browse the pages to choose which Dacia you would like. Configure the car, using the “Build and Order your Car” link and then you will be able to place your order online

    3. Can I order online?

    You can order all Dacia cars online.  Simply configure the car you would like and click on the “Order” button.  You will need to pay a £100 deposit online.

    4. When can I place an order?

    Dacia ordering in the UK opened on 28th June 2012. You can order any of our vehicles at anytime.

    5. Is the payment secure?

    Yes, your payment is secure. We use the SagePay payment system in order to process your payment because it is quick, easy and secure to use.

    6. Online payment is it secure?

    Online payment is made through paypal, a secure connection that encrypts your data and ensures confidentiality of your banking information. The bank details are not recorded and are sent directly to the bank concerned. Dacia store ROI and its partner (the finance company Renault group) is doing everything possible to ensure complete security of online payments.

  • Vehicles
    1. Do the prices include VAT? 2. When can I take delivery of my car? 3. What are the guarantees of Dacia Store? 4. Who can I contact to get more information about the cars? 5. What warranty on my car does Dacia offer me ? 6. Who can I contact for more information on the different models?

    1. Do the prices include VAT?

    The prices include VAT

    2. When can I take delivery of my car?

    Deliveries will start in March 2013. It may take up to 6 months from placing your order to delivery of your car.

    3. What are the guarantees of Dacia Store?

    Buying your vehicle from Dacia Store offers the guarantees applicable throughout the Dacia network. Your new Dacia comes with a 3 year warranty or 60,000 mile manufacturers warranty

    4. Who can I contact to get more information about the cars?

    Need help or more information about the car? Want to discuss finance? Then why not visit you local Dacia dealer who will be able to help you.

    5. What warranty on my car does Dacia offer me ?

    Buying your vehicle from Dacia Store offers you the guarantees applicable across the Dacia network. BRAND GROUP RENAULT, Dacia is based on technical solutions that have proved to their efficiency and reliability, enabling it to offer a 3 year warranty or 100,000 km and advantageous operating costs.

    6. Who can I contact for more information on the different models?

    You need some help choosing your Dacia? You need clarification about an offer? Do not hesitate to contact your nearest Dacia dealer. Details can be found on the website under "Find a dealer"

  • The order
    1. I have not received my Dacia Store activation code 2. Can I part-exchange my car? 3. I live outside the UK, can I place an order? 4. Who can I contact to order a vehicle? 5. Where can I see the status of my order?

    1. I have not received my Dacia Store activation code

    Your Dacia Store activation code has been sent to the email address you gave us while registering.
    =>Go to your account and check that your email is correct. If this is wrong, update it and click on 'Request a new activation code'
    =>Check that your inbox is not full
    =>Check your SPAM folder

    2. Can I part-exchange my car?

    For part-exchange, please get in touch with your preferred dealership.

    3. I live outside the UK, can I place an order?

    Sorry, we can only deliver within the UK.

    4. Who can I contact to order a vehicle?

    You can order online or place an order for a Dacia at any Dealership.

    5. Where can I see the status of my order?

    You can see the status of your order by logging in to your Dacia Store account.

  • The delivery
    1. I have placed a order, when can I take delivery of my car? 2. Where will my car be delivered? 3. What do I need to do to insure my vehicle? 4. What should I do to insure my vehicle? When?

    1. I have placed a order, when can I take delivery of my car?

    Your dealer will contact you to finalise your order. You will need to visit your dealership so that your ID and driving licence can be checked. Your Dealer will contact you to confirm all the details.

    2. Where will my car be delivered?

    Once the vehicle has been ordered, your dealer will confirm the delivery date.

    3. What do I need to do to insure my vehicle?

     A few days before the delivery of your vehicle, your dealer will send you the VIN and registration. With this, you will be able to request quotes from insurance providers. Please note, you need to arrange for insurance before taking delivery of the car.

    4. What should I do to insure my vehicle? When?

    A few days before delivery, your dealer will communicate to you the chassis number of the vehicle and the provisional registration, so you can share it with your insurance firm. Warning: You will need your insurance agreement on the day of delivery in order to collect your vehicle.

  • After-sales
    1. Who can I contact after I have taken the delivery of my car? 2. Privacy policy

    1. Who can I contact after I have taken the delivery of my car?

    Please call Dacia Customer Relations, Freephone telephone: 0800 99 11 99 (Opening hours: 9 am to 5.30 pm -Fri, from 10 am Wed and closed Bank holidays)

    2. Privacy policy

    DACIA will not obtain data enabling you to be personally identified unless you give us this information by filling in and sending us the forms on the site. This information is confidential and kept by DACIA. No commercial use will be made of the information without prior written authorisation from DACIA or where appropriate the Dacia Dealer Network. The data you provide about yourself is essential for answering your requests for information, appointments, etc. This information is exclusively for the use of DACIA and certain of our commercial partners, our branch offices and the members of our sales network, for the purpose of surveys, analysis, sales and marketing campaigns. If you have subscribed to receive Dacia news by email, you can unsubscribe at any time by clicking on the unsubscribe link at the top of our emails or by contacting ecommerce@renault.co.uk.

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