reassurance and safety first
Reopening our retailers
We are very much looking forward to welcoming back our customers to the dealer network and want to share with them the high levels of safety and customer experience they can expect to receive once our doors are fully open.
Customers can expect a welcoming and friendly environment whether they are visiting service or sales with clear evidence of social distancing, signage and sanitation measures in place to support and reassure during their visit.
Our retailers are continuing to work responsibly according to the latest Government guidelines on COVID-19 and whilst there are currently restrictions in place for us all, Dacia is here to assist you with your sales and after-sales requirements.
Servicing & Repairs
Our workshop facilities are now open for servicing, maintenance and repair work. You can book a service online here or, alternatively, please call your local retailer or check their website to enquire about their current availability. Click here to find your nearest retailer.
Our sales showrooms remain physically closed until at least 1st June, but we are digitally open. Many retailers can manage enquiries remotely through phone, email and digital contact. Please contact your local retailer here.
Our Virtual Showroom has expert Product Gurus on hand to demonstrate the latest Dacia products via live one-to-one video chat, from 12pm – 8pm, Monday to Friday. You can also browse our latest offers and also use our ‘Reserve & Collect’ service to make sure you’re first in line to secure your brand new Renault for collection as soon as possible.
If you are awaiting delivery of your new Dacia vehicle, you’ll be pleased to know that our retailers are now organising safe ‘contactless’ vehicle collection appointments. Your retailer will be in contact shortly to arrange a convenient appointment for you to collect your new Dacia.
Any customer visiting a Dacia retailer can expect the highest standards of hygiene and safety measures, in line with the latest Government recommendations. This means:
We look forward to seeing you soon.
Parts are still being supplied to our dealers that remain open, however delivery times may increase and supply of certain components maybe limited. Please contact your dealer for further information. If your dealer is closed, please contact Dacia Customer Services on for further advice on 0344 335 1111*.
Due to the unfolding COVID-19 situation, the government has now announced that cars, vans and motorcycles due their MOT from 30 March 2020 will have their MOT extended by six months. This will continue until confirmed otherwise. This will allow vehicle owners to continue to be able to get to work where this absolutely cannot be done from home or do essential shopping. Vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle. The latest government advice is here. Please contact Dacia Customer Services on 0344 335 1111* for further advice.
Our dealers are now working responsibly in accordance with Government guidelines. This means that only a limited number of our UK dealers workshop facilities will remain open for essential vehicle maintenance and to support key workers. For more information please call your local dealer or check their website. If you have made an appointment online, you will be contacted by your dealer as soon as possible in line with the email you have received. Please contact Dacia Customer Services on 0344 335 1111* if you require further advice.
People are rightly worried about their car batteries going flat because they aren’t driving as much as normal. The battery may lose power and ultimately become flat resulting in the engine not starting. Simply starting a car occasionally isn’t likely to help, in fact this may end up draining a weak battery.
There have been some major developments in Dacia battery technology and the charging system over recent years, primarily due to the introduction of stop start technology and emission control which has driven this progress. Our more recent vehicles only charge when necessary to reduce emissions. When a vehicle is switched off they will all enter various levels of sleep mode to reduce current consumption, some of our vehicles have the added ability to cut circuits if the system detects poor battery levels.
As the government advice is only to drive when essential, drivers will have to rely on these trips to keep their batteries healthy. Ideally drive the vehicle for 20 minutes.
If you have more than one car it’s probably best to alternate between them for your essential journeys so they both get used. You should also consider driving the one with the older or weaker battery more often. These essential journeys will not only help the condition of the battery but will help keep the brakes clean and tyres in good condition.
If you keep your car in a garage, you may want to consider using a battery charger to maintain the battery at the correct charge level.
Information Correct at 7 April 2020.
Our fleet and business team, although working from home, are fully available as usual.
Contact your Dacia Fleet usual contact, or the Dacia Business Hub on 0800 731 7066 or firstname.lastname@example.org.
The Dacia Business Hub is open from 9:00am – 5:00pm during this time
We are currently able to deliver and collect a limited volume of demonstrator vehicles, using a contactless handover process. Please note requests may take longer to fulfil than normal.
If you wish to arrange a fleet demonstrator please Contact your usual Dacia Fleet contact or the Business Hub on 0800 731 7066 or Renaultbusiness@renault.co.uk.
Dacia retailers are taking all necessary precautions to protect the health and safety of customers and employees. These include:
- Observing appropriate social distancing at all times
- Disinfecting and sanitising surfaces within vehicles, such as steering wheels, gear levers, door handles and controls
- Regular hand washing and use of protective gloves
Customers may request to observe the disinfecting of their vehicle prior to collection, if required.
Looking for inspiration with the kids at home? Look no further than our fun pack of games and puzzles - they can even design their own Dacia Duster!
Download our PDF below!
*Standard network rates apply from mobile or landline phones
**Calls to these numbers are charged at local rate from BT landlines plus your phone company's access charge. Calls from other networks may vary. Calls from mobiles and outside the UK may be higher. Customer Services available Monday – Friday 8:30am – 5:30pm, Saturday 9am – 5pm.