Where do you build Dacias?
Dacia holds production facilities across the globe, including Romania and Morocco. UK versions of Dacia Duster and Logan MCV are built in Pitesti, in Romania. UK versions of Dacia Sandero and Sandero Stepway are built in Tangiers, in Morocco.
Are Dacia cars reliable?
Our simple range of cleverly designed cars uses proven technology and our vehicles are built to stand the toughest conditions across the globe. Maybe that’s why Dacia finished in second place, just behind Audi, in the 2010 J.D. Power Customer Satisfaction Survey, in Germany. In 2011, Dacia was also voted “Europe’s Most Reliable Car Brand” in a survey of 29,000 car owners across 5 Western European countries. *All Dacia vehicles come with a comprehensive 3 year / 60,000 mil warranty as standard, as well as a 6-year anti-corrosion warranty and a 2-year paint warranty. If you intend to keep your vehicle for longer, you can opt for one of four extended warranties for added peace of mind: 4 year / 60,000 miles: £250 4 year / 80,000 mile : £295 5 years / 60,000 miles: £395 7 years / 100,000 mile : £850 An extended warranty can be purchased at any time up until one year after the first date of registration. *“Que choisir” Car Reliability Survey, 2011. The Survey included 32 car brands, with responses from 29,026 owners across France, Spain Italy, Portugal and Belgium. Dacia scored 95/100. Warranty expires on the first of the two limits reached. From first date of registration.
Where does Dacia come from?
Dacia was founded in Romania in 1966. The Renault Group bought the Romanian car manufacturer Dacia in September 1999. Through shared technology and production methods, Renault has helped Dacia become a global icon in its own right, selling to over 4 million customers worldwide.
What is the link between Renault and Dacia?
The Renault Group wholly bought Dacia in 1999. Dacia is now a brand of the Renault Group. Dacia vehicles use useful and proven technology from the Renault-Nissan Alliance. Whilst Dacia is a separate franchise from Renault, all current Renault dealerships are also Dacia retailers in the UK.
Are Dacia cars safe? What about the Euro NCAP rating?
All Dacia vehicles come with a good level of standard safety equipment to protect vehicle occupants. All versions of Duster, Sandero and Sandero Stepway are equipped with: Driver’s, passenger’s and front side airbags Anti-lock brakes (ABS) with Electronic Brakeforce Distribution (EBD) Height-adjustable front headrests 3 x 3-point rear seatbelts Additionally, all versions of Dacia Sandero and Sandero Stepway feature Electronic Stability Control (ESC), Traction Control (ASR) and Daytime Running Lights (DRL) as standard. At the Euro NCAP safety test, Dacia Duster scored the following results: Adult Occupant Protection: 4 stars Child Occupant Protection: 5 stars Pedestrian Impact Protection: 4 stars Safety Assist: 3 stars This gave an overall score of 3 stars (EuroNCAP take the lowest score from the four categories to determine the overall star rating). The EuroNCAP Safety Assist test score comprises 3 elements. Duster achieved the following results: Speed limiter - 0 pts (as it is not available on Duster) Electronic Stability Control - 0 pts (as it is not fitted as standard to all Duster) Seatbelt reminder 2 pts Dacia Sandero achieved a 4* EuroNCAP rating in the 2013 tests.
Get in touch
What is the number for Customer Relations?
You can call us on 0344 335 1111 We're open: Mon - Tues - 9am - 5.30pm Weds - 10am - 5.30pm Thurs - Fri - 9am - 5.30pm We're not open weekends or Bank Holidays - sorry.
Where is my nearest dealer?
Find your local dealer using our dealer locator.
Where can I get my Dacia serviced or repaired?
All of our dealerships are fully kitted out to service and repair your Dacia. You'll get offical parts, our Dacia expertise, and a 1-year guarantee on all parts.
Where can I see the Dacia range and have a test drive?
At one of our dealerships - we always have display and test drive models. Just find your nearest dealership and book an appointment to suit you.
Can I have an LPG version of Dacia models?
Afraid not - although we do in certain European countries with a big demand like Spain.
How can I order a brochure?
Easy! Either order online or pop into your local dealership where you can also have a good chat with one of our dealers
I want information about the Duster - like equipment levels, technical spec and dimensions?
Our Duster page has the details you need. You can even build your perfect Duster with our configurator. Or for the full lowdown, order a brochure.
Any plans to bring other models - like the Lodgy or Dokker to the UK?
Not a the moment. We hand-picked our six UK models after looking carefully at the British market and don't think any other models are suitable right now. If you fancy staying in the loop with future developments sign up to our eNewsletter.
Are any of your cars automatic?
Yes - you can get the Duster dCi 110 4x2 auto in Laureate, Prestige or SE Summit version, although these are only available from used stock.
Can I take the Duster off-road?
You sure can. Our 4x4 versions are made for it, with their three mode 4-wheel-drive system, wide clearance angles and short first gear ratio to aid traction on loose surfaces. Top Gear took it off-roading in Peru and said: "We subjected this simple, brilliant little car to punishment beyond anything that even Britain's most abused Defender has endured, and it has passed with flying colours."
Warranty, servicing & repairs
What's your standard manufacturer warranty?
3 years (or 60,000 miles if you reach that first). Brand new Dacia vehicles also come with a 6-year anti-corrosion warranty and a 2-year paint warranty. Want to extend the standard manufacturer’s warranty? Here's what it costs: 4 year / 60,000 miles*: £250 4 year / 80,000 miles*: £295 5 years / 60,000 miles*: £395 7 years / 100,000 miles*: £850 You can extended your warranty until your Dacia's been registered for one year. Buy now via the Dacia Shop. *From first date of registration. Warranty expries on the first of the two limits reached.
What does the Warranty cover?
Find out here.
How often do they need servicing?
We say either every year or 12,000 miles (if you reach that first).
Do your cars have breakdown assistance?
Yes. We don't expect it to happen. But we'll ensure help is on hand if it does. All new Dacia vehicles come with 3 years’ Roadside Assistance as standard. We offer speedy assistance in the UK and Northern Ireland, 24 hours a day / 365 days a year. For further details, please see Dacia Assistance.
If I sell my Dacia, will my warranty last?
Absolutley. Both the standard manufacturer’s warranty and extended warranties remain with the vehicle and expire on the first of the two stated limits reached.
Is my warranty valid abroad?
It is indeed, so long as it's driven and remains registered in the following European countries: UNITED KINGDOM - ANDORRA - AUSTRIA - BELGIUM - BOSNIA HERZEGOVINA - BULGARIA - CROATIA - CYPRUS - CZECH REPUBLIC -DENMARK - ESTONIA - FINLAND - FRANCE - GERMANY - GREECE - HUNGARY - ICELAND - IRELAND - ITALY - LATVIA - LICHTENSTEIN -LITHUANIA - LUXEMBOURG - MACEDONIA - MALTA - MONACO - NORWAY - NETHERLANDS - POLAND - PORTUGAL – ROMANIA -SAN MARINO - SERBIA MONTENEGRO - SLOVAKIA - SLOVENIA - SPAIN - SWEDEN - SWITZERLAND If your vehicle is likely to be mainly used or registered outside the countries listed, your warranty won't be valid.
Where can I service my Dacia?
You fully qualified local Dacia retailer is the best place to come.
How can I call Dacia Assistance?
On 0333 202 3002
Orders & deliveries
How can I order a Dacia?
You can place your order at a dealership with the help of our helpful sales assistants. Or you can place your order online at www.buy.dacia.co.uk
I need to change my personal details on my Dacia
No problem. To update your personal details, you will need to log in to your account and make all necessary changes in the appropriate fields. This does not affect the status of your order. You should also contact your dealership to advise them of any changes.
When will I get my car?
Your Dacia retailer will inform you of a forecast delivery date for your new car. Lead times will depend on the specification of vehicle ordered, and are subject to availability. Some versions may be available from stock.