Sandero Stepway customer reviewsSandero Stepway seen through the eyes of those who drive it every day

All reviews for Sandero Stepway posted on E-Trusted

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4.4 / 5 Good

283 reviews over the last 12 months

5 stars

64%

4 stars

19%

3 stars

10%

2 stars

2%

1 stars

3%

14/03/2025

Build a car that is reliable and doesn’t break down after 17 days from new.

Provide a service centre that responds to problems quickly and has enough diagnostic technicians to support the service.

I would not attempt to purchase a Dacia product again.

I eventually received a refund but the whole process/experience has made me steer well clear of Dacia in the future which is a shame.

Although the car was faulty Dacia UK needs to look at certain dealers who effectively sell their product and are falling short of the standards that I’m sure Dacia would expect.

Not sure whether this will change anything.

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Our reply

15/05/2025

Hi Simon, we’d like to investigate this so if you could kindly call our Customer Services team on 0344 335 1111, our team will help. Thanks. Dacia UK.

19/03/2025

Remove the active braking function on all your cars as very unsafe, nearly caused a fatal accident.

While you are at it get rid of all the other rubbish like lane assist, wobbly wheel and fall asleep assist.

My other car is a 1939 Wolseley 10, no seat belts, no beepy buttons, no gimmicky rubbish Just leather, walnut and steel when cars were hand built. Dacia had the right idea but you couldn't help yourselves fitting all the gimmicks to keep a non thinking public happy

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Our reply

15/05/2025

Hi Clarie, active braking is a mandatory safety feature as part of the new European Global Safety Regulation 2, so cannot be removed. Thanks. Dacia UK.

06/04/2025

This is our third new Sandero and far and away the worst, in spite of moving up the range.Have to slam passenger door and boot to close properly, armrest makes it difficult to fasten seat belts and is hard compared to previous car and is also none retractable. Ride seems bumpier than before, no printed handbook, no way to take "lane assist " off without having to do it every time you start the car so overall a great disappointment.

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Our reply

15/05/2025

Hi John, we appreciate your review and we’re sorry the Sandero Stepway has not met your expectations. Please get in touch with us 0344 335 1111 if you require any assistance. Thanks. Dacia UK.

03/05/2025

The car has had a noise from the engine compartment since almost the day it left the dealership, whilst agreeing the existence of the sound they have unable to fix it. Since it's purchase in January it has been in the workshop for 4 weeks & is currently still there

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Our reply

15/05/2025

Hi Robert, thank you for your review and we’re sorry to hear of these issues. Please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.

10/05/2025

The computer on the vehicle settings screen never saves the options I want, very frustrating. It continues for no reason to pull left when driving straight with no wind, various other irritating issues.

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Our reply

15/05/2025

Hi John, we’d like to investigate this, so if you could kindly call our Customer Services team on 0344 335 1111, our team will help. Thanks. Dacia UK.

20/06/2025

Cheap feeling to the overall driving experience very noisy inside when driving no rear interior lights, no seat belt hight adjustment, very clunky and difficult to pull seat forward or push back.

19/03/2025

Clutch went after only 900 miles still got courtesy car after 5 weeks lt would have been better if l was informed as what the situation was then I would not have had to keep phoning

20/06/2025

It came covered in scratches, missing paintwork, marks inside and out. Went back to the garage twice. Still came back with even more fresh scratches. Can't wait to leave Dacia

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Our reply

01/07/2025

Hi Kim, thank you for your review and we’re sorry to hear this. If the issue is unresolved, please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.

15/05/2025

No user manual

Things coming up on dashboard and I don't know what they mean.

Steering, pulling to the right around 50mph.

Headlights seem to low.

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Our reply

15/05/2025

Hi Valerie, the user manual is on our website to download. If you need any guidance or have any specific queries regarding your vehicle, our Customer Services team would be happy to assist you on 0344 335 1111. Thanks. Dacia UK.

22/06/2025

I feel the lane assist is dangerous. It pulls the car against your driving lpleeping and trying to overcorrect.

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