Sandero Stepway customer reviewsSandero Stepway seen through the eyes of those who drive it every day
All reviews for Sandero Stepway posted on E-Trusted
Explore the feedback from our customers, verified and certified by the independent platform Trusted Shops, Europe’s no. 1 e-commerce trustmark*
19/03/2025
Clutch went after only 900 miles still got courtesy car after 5 weeks lt would have been better if l was informed as what the situation was then I would not have had to keep phoning
20/06/2025
It came covered in scratches, missing paintwork, marks inside and out. Went back to the garage twice. Still came back with even more fresh scratches. Can't wait to leave Dacia
Our reply
01/07/2025
04/01/2025
There’s no light in the back of the car so it’s very dark
The car feels too light like it will tip over when turning corners and just overall it feels cheap and basic
15/05/2025
No user manual
Things coming up on dashboard and I don't know what they mean.
Steering, pulling to the right around 50mph.
Headlights seem to low.
Our reply
15/05/2025
Hi Valerie, the user manual is on our website to download. If you need any guidance or have any specific queries regarding your vehicle, our Customer Services team would be happy to assist you on 0344 335 1111. Thanks. Dacia UK.
04/01/2025
Still no working DAB radio with no idea when a fix is going to be available and no help from the showroom. Shambles.
Our reply
15/05/2025
Hi Adam, thanks for your review. We’d like to help you with the concerns you have so please contact the Customer Services team on 0344 335 1111. Thanks. Dacia UK.
22/06/2025
I feel the lane assist is dangerous. It pulls the car against your driving lpleeping and trying to overcorrect.
04/02/2025
It doesn’t work-it’s been at the dealers since well before Christmas. In fact they’ve had it longer than I have
Our reply
15/05/2025
Hi Laura, thank you for your review and we’re sorry to hear this. If the issue is unresolved, please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
25/06/2025
My new Sandero only 4 weeks old in for repair Computer issue Car unable to start Very frustrating
Our reply
01/07/2025
Hi James, thanks for your review. We’d like to help you with the concerns you have so please contact the Customer Services team on 0344 335 1111. Thanks. Dacia UK.
06/01/2025
Provide a handbook and service record. Advise on very basic vehicle
Our reply
15/05/2025
Hi Ellen, the user manual is on our website to download. If you need any guidance or have any specific queries regarding your vehicle, our Customer Services team would be happy to assist you on 0344 335 1111. Thanks. Dacia UK.
20/03/2025
Nothing Dacia have done car just too small for me
Thanks
RT
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Hi Kim, thank you for your review and we’re sorry to hear this. If the issue is unresolved, please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.