Customer reviews for Dacia DusterDacia Duster according to those who use it on a daily basis
All reviews for Duster posted on E-Trusted
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09/06/2025
needs a software update as nothing working on the touchscreen and garage couldn't do it because they hadn't got the correct hardware to connect to vehicle. I am driving round with no heating/cooling, no sensors, cameras or speed recognition. Doesn't connect to My phone so no hands free
Very disappointed
Dacia team
10/06/2025
01/07/2025
Parts are unavailable and it has been off the road for 3 months ! Customer care and service is diabolical !
I was told I could have one update a week and that’s it sbd if I hadn’t had an a. Identify I wouldn’t have the problem from the Iron Lady in customer not caring service
Dacia team
04/07/2025
Hi Cynthia, we’d like to investigate this so if you could kindly call our Customer Services team on 0344 335 1111, our team will help. Thanks. Dacia UK.
20/06/2025
Ongoing intermittent problems with the entertainment system, sometimes it works, sometimes it doesn't. 1st gear is too low and you find yourself trying to start off in second gear or else the engine is screaming by the time your halfway across a junction.
Dacia team
01/07/2025
Hi Mark, thank you for your review and we’re sorry to hear of these issues. Please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
20/06/2025
DAB radio hasn’t worked since day one and fm is very poor garage I purchased car from has been a disgrace and Dacia themselves , how can a car be released with issues then over a year later still have them with still no update available ?
Dacia team
01/07/2025
Hi Neil, we appreciate your review and we’re sorry the Duster has not met your expectations. Please get in touch with us 0344 335 1111 if you require any assistance. Thanks. Dacia UK.
20/06/2025
I am extremely disappointed with the vehicle. And even more do with Stoneacre in Blackburn. There are serious faults that have not been dealt with and no communication from them. I can go into a lot more detail if you wish.
Dacia team
01/07/2025
Hi Roger, we’d like to investigate this so if you could kindly call our Customer Services team on 0344 335 1111, our team will help. Thanks. Dacia UK.
22/06/2025
Infotainment system is not functioning.
The cameras don’t work.
I have to wait over a month to get it fixed despite it being a new car.
Very disappointed as my other Duster was a brilliant car.
21/06/2025
Defective front brake at purchase
Lack of spare tyre causes cost, recovery and inconvenience (5) days to replace tyre.
Random wiper activation in hot weather.
20/06/2025
The vehicle itself seems very good. However, for a very long time, I can't even log into the My Dacia app and I can't link it to the vehicle.
Dacia team
01/07/2025
Hi Nicholas, thank you for your review. Please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
25/06/2025
My Dacia has a fault. Nobody at Dacia or the dealership seems in a hurry to diagnose it or provide me with alternative transport. Abysmal.
Dacia team
01/07/2025
Hi James, thank you for your review and we’re sorry to hear of these issues. Please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
20/06/2025
The car has only 300 miles on it I’ve only had it since 20th of may and it’s been in the garage two weeks up till now waiting for a part
Dacia team
01/07/2025
Hi William, thank you for your review and we’re sorry to hear of these issues. Please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
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Hi Julie, thanks for your review. So that we can understand your concerns better, please contact the Customer Services team on 0344 335 1111. Thanks. Dacia UK