All reviews for Spring posted on E-Trusted
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17/10/2025
better quality wheels and tyres.
10/06/2026
Love it but can be a bit tinney
14/12/2025
Smooth , easy to charge
09/06/2026
Great running costs
12/02/2026
Great little car
15/12/2025
Fantastic vfm
03/11/2025
Just love it
30/10/2025
Economy
22/11/2025
Absolutely shocking service. Will never buy another vehicle from Lookets Chester or recommend. When collected from dealership very poor handover with limited explanation of how to use basic functions - told it was due to poor wifi - absolute rubbish as couldn't connect to Dacia app for 30 HOURS! Also paintwork was faulty (which was later corrected), internal roof fabric had been scraped but was told it was an 'imperfection in the fabric' - everyone who's seen it says it's been scraped. Rear Dacia logo on boot had marks on it. Immediately phoned and sent photos of the faults. Car was picked up and paintwork on passenger door fixed however, when the car was returned to me the marks on the boot were even worse and clearly visible. I rang Lookers and was told it was just dust/dirt from driving the car back!! Sent more photos to prove this was absolute nonsense. Also said they'd look at internal roof fabric.
I was told they'd supply me with a loan car whilst mine was fixed and this was confirmed by email which also stated by way of an apology they'd send me a cup holder which never arrived. I didn't hear anything for 4 weeks so rang them and asked about the cup holder and when my car was going to be fixed. I rang on a Monday and was told the salesman was on leave till Thursday but the manager l spoke to rudely queried why l was due to be sent a cup holder as he didn't know anything about it so sent the email promising it. He did nothing and l had to wait until the salesman returned on Thursday.
Eventually car was collected and loan car dropped off. Told l'd need a replacement rear part but could take up to 10 days. I had previously suggested they order the part earlier and, if not required, it could be returned as this would save time but no, this wasn't done. Heaven forbid anyone should be proactive or use common sense.
I now have my car back but no proper apology and do not appreciate being accused of lying over some crappy plastic cup holder which, by the way, has a lead that is too short to connect to a mobile but hey ho l finally have my car.
The customer service at Lookers Chester is non existent and no one seems to have heard of Quality Control. I also strongly object to being fobbed off and taken for a fool as if l can't see faults that clearly exist!
DON'T EVER BUY ANY CAR FROM THIS APPALLING DEALERSHIP
Our reply
26/11/2025
03/11/2025
So the car was bought brand new in July 2025, and unfortunately it has already had to go in for warranty work, the car was collected late in the evening so the lighting was poor, when I got to see the car in the daylight I noticed all the discoloured trims, this is from the vehicle being sat at the dock side or whereever (car was taken from Dacias central stock), the cowling under the front wiper was a bleached grey and the steel wheels were bleached as well, it has been a fight to get this sorted and has certainly left a bad taste in my mouth, the infotainment isn’t great, it has got better with a few updates but it is slow and buggy still, the car is supplied with actual linglong tyres which at any sign of moisture like to spin rather than grip. The car is currently with a dealer where they have identified a rattle but don’t know how to fix it.
****UPDATE****
Just an update and I collected the car back on the 3rd, and was assured by the dealership the noise was fixed and it's still there.
The dealership replaced the steel wheels but didn't bother to clean all the tyre soap off the wheels or even clean the car, which considering the ongoing issues.
The sun bleached trim has been replaced but now the outer trims are a different colour.
For Dacia: 2535996
**** FURTHER UPDATE ****
I emailed the dealership Martins Dacia of Reading with the report on the issues still being present on the 4th November and I am yet to have an email back (12th November), they obviously do not care as Dacia have emailed them and they do not bother to even contact them back
Our reply
13/11/2025
Hi Robert, thanks for your review. We’d like to help you with the concerns you have so please contact the Customer Services team on 0344 335 1111. Thanks. Dacia UK.
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Hi Jacqueline, thank you for your review and we’re sorry to hear of these issues. Please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.