All reviews for Spring posted on E-Trusted
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11/06/2025
Easy to drive and charge
12/06/2025
I just like every thing
11/06/2025
Just excellent value
11/06/2025
The cost of the car
11/06/2025
Excellent Machine
22/06/2025
Quiet and smooth
03/11/2025
Just love it
11/06/2025
Love it
30/10/2025
Economy
22/11/2025
Absolutely shocking service. Will never buy another vehicle from Lookets Chester or recommend. When collected from dealership very poor handover with limited explanation of how to use basic functions - told it was due to poor wifi - absolute rubbish as couldn't connect to Dacia app for 30 HOURS! Also paintwork was faulty (which was later corrected), internal roof fabric had been scraped but was told it was an 'imperfection in the fabric' - everyone who's seen it says it's been scraped. Rear Dacia logo on boot had marks on it. Immediately phoned and sent photos of the faults. Car was picked up and paintwork on passenger door fixed however, when the car was returned to me the marks on the boot were even worse and clearly visible. I rang Lookers and was told it was just dust/dirt from driving the car back!! Sent more photos to prove this was absolute nonsense. Also said they'd look at internal roof fabric.
I was told they'd supply me with a loan car whilst mine was fixed and this was confirmed by email which also stated by way of an apology they'd send me a cup holder which never arrived. I didn't hear anything for 4 weeks so rang them and asked about the cup holder and when my car was going to be fixed. I rang on a Monday and was told the salesman was on leave till Thursday but the manager l spoke to rudely queried why l was due to be sent a cup holder as he didn't know anything about it so sent the email promising it. He did nothing and l had to wait until the salesman returned on Thursday.
Eventually car was collected and loan car dropped off. Told l'd need a replacement rear part but could take up to 10 days. I had previously suggested they order the part earlier and, if not required, it could be returned as this would save time but no, this wasn't done. Heaven forbid anyone should be proactive or use common sense.
I now have my car back but no proper apology and do not appreciate being accused of lying over some crappy plastic cup holder which, by the way, has a lead that is too short to connect to a mobile but hey ho l finally have my car.
The customer service at Lookers Chester is non existent and no one seems to have heard of Quality Control. I also strongly object to being fobbed off and taken for a fool as if l can't see faults that clearly exist!
DON'T EVER BUY ANY CAR FROM THIS APPALLING DEALERSHIP
Our reply
26/11/2025
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Hi Jacqueline, thank you for your review and we’re sorry to hear of these issues. Please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.