Customer reviews for Dacia DusterDacia Duster according to those who use it on a daily basis

Brilliant dealership, staff very friendly

Really great dealership, very friendly

Very good car, gearchange a bit lumpy

Everything we wanted and expected.

Being able to lift passenger seat

I love my car

Problem with exhaust system after 200 miles on the clock, still waiting for update regarding comparing with the exact model as mine. It’s now been 3 months and still waiting

2000 miles and a bolt holding the rear exhaust box sheared off - leaving us with an exhaust held in place with wire awaiting a part! Not a good start

Forward this to dealership, however got no response (22/01/2025)

Purchase of car and booking of service very satisfactory.

At time of service advised oil leak from engine detected. Advised I would have to bring car in Thursday 23/01/25 09:45. Called dealership on 14/01/25 to clarify how long car would be in garage and only at this point advised appt was 20/01/25 at 10:00? No email or text confirming change to appt.

Noticed oil leak on driveway, called dealership pm on 16/01/25 to request car be collected for forthcoming diagnostic. Advised no driver from dealership would be put at risk by driving car with oil leak from engine, which I find very concerning as my car is used as a family car (evident at time of service due to baby seats in situ). At no point was I advised of any risk in driving the car with an oil leak from when i drove away from the dealership up until when I was to bring the car in following week.

I was told it was my responsibility to contact the RAC to have my car brought in for the diagnostic. I was given time slots by the RAC for the collection of my car which elapsed at least 4/5 times due to non urgent nature which inconvenienced me as I had to stay at home to be available for the collection of the car. I was advised on 20/01/25 by dealership that car would have to remain at garage further due to the lack of sealer around rocker cover. I was advised that car would be repaired on 21/01/25 and only when I requested that my car be brought back to my home address was aware this was an option.

I have been very disappointed that due to buying a defective car from the dealership, I have incurred costs (removal of oil from driveway: petrol/Tyne tunnel fees). I have been inconvenienced by not having a car for 5 days through no fault my own. I was advised there may be a loan car available at time of service, although insurance would cost me £20:00 a day, again incurring cost to myself.

The above experience has left me feeling very let down and wary and has made me think twice about recommending Dacia. Furthermore, I now have concerns about any other issues with this car stemming from negligence by the manufacturer.

I met David Reed aka Dacia Dave through my husband who purchased 2 joggers with him. Coming from a negative previous experience at another car dealership, Dave was a refreshing pleasure to deal with, funny, friendly but professional courteous and knowledgeable speaking to me directly not through my husband or assuming I know nothing about cars like many sales people do. He advised and guided without pushing or influencing me through the whole process buying a new duster in December 2024. I was expecting to order one for March delivery but was thrilled when he showed me my perfect car already available in the dealership. A week later I drove out in my new wheels after he did everything to get the car prepared and ready for me in a short space of time and before Christmas.

Sadly it came to light pretty quickly that the vehicle had a few ‘issues’ but nothing was too much trouble for Dave, Wes the Sales Manager and the Service Team, Hannah and Caitlin. Always polite, cheerful and reassuring they got me through an upsetting time with my new car getting it sorted as quickly as possible, giving it another valet and a fuel up too so it came back to me looking good as new only this time it worked properly too.

Dave stands out over other dealers (and I’ve met quite a few over the years) as he is genuine, can’t do enough to help, maintains contact even when things get difficult and treats us like old friends every time we walk in the building.

I am very much a Dacia convert and we are a two Dacia household now thanks to Dave and the Dacia Team.