All reviews for Duster posted on E-Trusted
Explore the feedback from our customers, verified and certified by the independent platform Trusted Shops, Europe’s no. 1 e-commerce trustmark*
14/05/2026
Nice
08/05/2026
Only had the car just over three months. Within the first three weeks had a maintenance spanner appear on the dash. Was in for repair for 10 days for repair of the water pump. I have experienced random speeds flashing up on the dashboard,, not where it should be and not relating to the speed limit or cars actual speed. The driving assistance front camera randomly reporting it's not working and the temperature controls switch not adjusting the cabin temperature and staying on full heat. Also has shown a speed on the odometer briefly and a visible movement on the steering wheel slightly left and right when the fan and aircon are on maxi even though the car was parked. It is currently back at the dealership.
Dacia team
13/05/2026
12/05/2026
lots of changes reqd, poor explanations of how to use all the "gismos, had to down load drivers hand book, 400 pages!! cannot see the wood for the trees!! I have all ways jacked up using axle jacks advised NOT to do this on this car --weekness on bottom Front suspension arms , now made out of steel instead of cast iron, hence will bend, I could go --waste of time!! am planning to get rid of the car, my car is only 3 months old, a duster automatis hybrid I cannot get rid ofit ASAP
Dacia team
13/05/2026
Hi John, if you need any guidance or have any specific queries regarding your vehicle, our Customer Services team would be happy to assist you on 0344 335 1111. Thanks. Dacia UK.
28/04/2026
I was big advocate for Dacia especially considering I had bought 2 new previously but I've found this Duster feeling far too enclosed with limited visibility and far too chunky. I've had too many radio issues to mention and I have had to return the car to the dealership twice, It almost feels like I've bought a newish used car and is unpleasant.
Dacia team
05/05/2026
Hi Carl, thank you for your review and we’re sorry to hear this. If the issue is unresolved, please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
26/04/2026
Got a brand new car in January a dacia duster journey loved it ,but 12 times now it as lost power to the accelerator and the service department at ancaster dartford branch can't find fault so not very happy and can't claim for a new car without diagnosis of what's wrong somebody must know
Dacia team
28/04/2026
Hi Paul, thank you for your review and we’re sorry to hear of these issues. Please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
25/04/2026
Had electrical issues from day 1, after 5 weeks of issues had to take car back to the garage and never seen it since… that was 7 weeks ago with no return date… awful service and experience
Dacia team
28/04/2026
Hi Gary, we’d like to investigate this so if you could kindly call our Customer Services team on 0344 335 1111, our team will help. Thanks. Dacia UK.
02/05/2026
Turn off all the annoying binging binging when trying to manoeuvre the car - the noise is incredibly distracting
Dacia team
05/05/2026
Hi Rebecca, certain features can be deactivated. If you need any guidance or have any specific queries regarding your vehicle, our Customer Services team would be happy to assist you on 0344 335 1111. Thanks. Dacia UK.
21/04/2026
I appreciate the follow up but I have taken the car to the dealership twice now and I still have the same problem
Dacia team
23/04/2026
Hi Justin, we’d like to investigate this so if you could kindly call our Customer Services team on 0344 335 1111, our team will help. Thanks. Dacia UK.
07/05/2026
Multiple failure to start. Shocking customer service from the dealer
Dacia team
08/05/2026
Hi Andrew, thanks for your review. So that we can understand your concerns better, please contact the Customer Services team on 0344 335 1111. Thanks. Dacia UK.
22/12/2025
Far too much distracting information much of which is either unnecessary ( you mean you wouldn't notice that the car was going up or down hill without a display on the dashboard?) or badly designed especially making adjustments to the heating and fan into tabs (instead of simple dials) which is dangerously difficult to do whilst driving. Very annoying that it seems to have a mind of its own and randomly reverts to its own choices on everything from 20mph speed limiting to choosing its own favorites on the radio.
Like the look of the vehicle and it is very economical to tax, insure and run.
Since I found a very competent,bright and empathetic salesperson (her name is Willow ) who explained about using the ECO option, the vehicle handles much better though I still find the gear changes and ratios not suited to my driving. This is particularly annoying as my only reservation when first approaching Dacia was that it was part of Renault and the only one of the many vehicles I have driven over nearly 60 years of driving that I really hated was a Renault as its gears changes were like stirring thick porridge and the ratios all wrong for me. Please note that I am NOT suggesting that there is anything wrong with the car, just it doesn't suit me which I would probably have noticed had I been given a test drive. I suppose being not only a woman but elderly that was too much to expect!
* Since 1999, Trusted Shops has provided e-traders with a combination of a trustmark service and buyer protection. Trusted Shops is the link between a community of tens of millions of consumer members throughout Europe who are protected when buying from 25,000 e-traders certified by Trusted Shops. eTrusted is the feedback platform that complies with the GDPR enabling consumers to provide authentic assessments when they interact with a brand.
Hi Stuart, we’d like to investigate this so if you could kindly call our Customer Services team on 0344 335 1111, our team will help. Thanks. Dacia UK.