All reviews for Duster posted on E-Trusted
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02/04/2025
The windows have been found open on two occasions, automatically opened whilst parked and 'locked'? Unexplained hazard warnings and stalling. Over complicated media screen and other functions that get turned off but then are on again the next time you drive. Overall - very frustrating
Dacia team
15/05/2025
01/07/2025
Parts are unavailable and it has been off the road for 3 months ! Customer care and service is diabolical !
I was told I could have one update a week and that’s it sbd if I hadn’t had an a. Identify I wouldn’t have the problem from the Iron Lady in customer not caring service
Dacia team
04/07/2025
Hi Cynthia, we’d like to investigate this so if you could kindly call our Customer Services team on 0344 335 1111, our team will help. Thanks. Dacia UK.
20/06/2025
Ongoing intermittent problems with the entertainment system, sometimes it works, sometimes it doesn't. 1st gear is too low and you find yourself trying to start off in second gear or else the engine is screaming by the time your halfway across a junction.
Dacia team
01/07/2025
Hi Mark, thank you for your review and we’re sorry to hear of these issues. Please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
20/06/2025
DAB radio hasn’t worked since day one and fm is very poor garage I purchased car from has been a disgrace and Dacia themselves , how can a car be released with issues then over a year later still have them with still no update available ?
Dacia team
01/07/2025
Hi Neil, we appreciate your review and we’re sorry the Duster has not met your expectations. Please get in touch with us 0344 335 1111 if you require any assistance. Thanks. Dacia UK.
20/06/2025
I am extremely disappointed with the vehicle. And even more do with Stoneacre in Blackburn. There are serious faults that have not been dealt with and no communication from them. I can go into a lot more detail if you wish.
Dacia team
01/07/2025
Hi Roger, we’d like to investigate this so if you could kindly call our Customer Services team on 0344 335 1111, our team will help. Thanks. Dacia UK.
21/03/2025
Waited over 60 days for a replacement windscreen to be sent from France.
Parking brake fails intermittently with error message 'Parking brake loose'. Will be brought to dealership soon.
Radio occasionally decides not to work.
Dacia team
15/05/2025
Hi Peter, thanks for your review. We’d like to help you with the concerns you have so please contact the Customer Services team on 0344 335 1111. Thanks. Dacia UK.
05/11/2025
Got my NEW car on 28th july. Couple of days there were yellow gearbox warning. Went back twice to garage and couldnt fix. Next week going to be the 3rd one going back to garage. This is a hassle. R u selling broken car?
Dacia team
05/11/2025
Hi Flora, thank you for your review and we’re sorry to hear of these issues. Please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
23/10/2025
Dacia app showing order of our car is being prepared for delivery. We’ve had it 6 months why is the app not updated. Makes me think this is all marketing bull. Will not rate our car under these circumstances
Dacia team
23/10/2025
Hi Jacqueline, thank you for your review. Please contact the Customer Services team on 0344 335 1111 so we can assist. Thanks. Dacia UK.
22/06/2025
Infotainment system is not functioning.
The cameras don’t work.
I have to wait over a month to get it fixed despite it being a new car.
Very disappointed as my other Duster was a brilliant car.
30/09/2025
Returned my Duster in under two months. Incorrect spec on arrival, terrible quality control, damaged interior and rattly interior.
On the plus side the car looks great, fuel economy was decent.
Dacia team
07/10/2025
Hi Gary, we appreciate your review and we’re sorry the Duster has not met your expectations. Dacia UK.
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Hi Matthew, thanks for your review. So that we can understand your concerns better, please contact the Customer Services team on 0344 335 1111. Thanks. Dacia UK.