Customer reviews for Dacia DusterDacia Duster according to those who use it on a daily basis

Looks fantastic and got all the toys I want for a great price.

Nothing lovely car to drive, comfortable and plenty of room.

Much more comfortable, an absolute pleasure to drive.

It's Hybrid system is excellent

Cos I just love it

Na

Not enjoying it

Forward this to dealership, however got no response (22/01/2025)

Purchase of car and booking of service very satisfactory.

At time of service advised oil leak from engine detected. Advised I would have to bring car in Thursday 23/01/25 09:45. Called dealership on 14/01/25 to clarify how long car would be in garage and only at this point advised appt was 20/01/25 at 10:00? No email or text confirming change to appt.

Noticed oil leak on driveway, called dealership pm on 16/01/25 to request car be collected for forthcoming diagnostic. Advised no driver from dealership would be put at risk by driving car with oil leak from engine, which I find very concerning as my car is used as a family car (evident at time of service due to baby seats in situ). At no point was I advised of any risk in driving the car with an oil leak from when i drove away from the dealership up until when I was to bring the car in following week.

I was told it was my responsibility to contact the RAC to have my car brought in for the diagnostic. I was given time slots by the RAC for the collection of my car which elapsed at least 4/5 times due to non urgent nature which inconvenienced me as I had to stay at home to be available for the collection of the car. I was advised on 20/01/25 by dealership that car would have to remain at garage further due to the lack of sealer around rocker cover. I was advised that car would be repaired on 21/01/25 and only when I requested that my car be brought back to my home address was aware this was an option.

I have been very disappointed that due to buying a defective car from the dealership, I have incurred costs (removal of oil from driveway: petrol/Tyne tunnel fees). I have been inconvenienced by not having a car for 5 days through no fault my own. I was advised there may be a loan car available at time of service, although insurance would cost me £20:00 a day, again incurring cost to myself.

The above experience has left me feeling very let down and wary and has made me think twice about recommending Dacia. Furthermore, I now have concerns about any other issues with this car stemming from negligence by the manufacturer.

Far too much distracting information much of which is either unnecessary ( you mean you wouldn't notice that the car was going up or down hill without a display on the dashboard?) or badly designed especially making adjustments to the heating and fan into tabs (instead of simple dials) which is dangerously difficult to do whilst driving. Very annoying that it seems to have a mind of its own and randomly reverts to its own choices on everything from 20mph speed limiting to choosing its own favorites on the radio.

Like the look of the vehicle and it is very economical to tax, insure and run.

Since I found a very competent,bright and empathetic salesperson (her name is Willow ) who explained about using the ECO option, the vehicle handles much better though I still find the gear changes and ratios not suited to my driving. This is particularly annoying as my only reservation when first approaching Dacia was that it was part of Renault and the only one of the many vehicles I have driven over nearly 60 years of driving that I really hated was a Renault as its gears changes were like stirring thick porridge and the ratios all wrong for me. Please note that I am NOT suggesting that there is anything wrong with the car, just it doesn't suit me which I would probably have noticed had I been given a test drive. I suppose being not only a woman but elderly that was too much to expect!

On the positive side the design is good, the driving position is comfortable and being a full hybrid is very economical.

I am happy with colour which is Cedar green, but the range of colours was limited and drab. This is the third Duster we have bought and have always gone for the orange colour.

There is a high levels of hard plastic used in the interior, which in itself is not a problem but there are a number of annoying rattles which our previous Dusters did not have and as yet have not been resolved by the retailer.

The lack of a handbook is a nuisance as having read and resolve issues via the iPad isn’t easy. There have been three glitches, one being the wing mirrors not closing, the second being the speed limiter coming on which was quite frightening while on a busy duel carriageway and the final one being all the cameras going off and the infotainment screen locking. This was resolved by my husband rebooting the system. While on the subject the sensor sounds while revering are too loud and difficult to reduce.

I am aware that this sounds all negative. It is a good car and excellent value for money, but the step up from the previous model has been testing.