Sandero customer reviews

I have had the car 3 months and it’s been in and out of the garage for a problem with the audio system. And the still can’t sort the problem out. I’m getting to the stage that I wish I never bought the car? Every time time I take it in they say they have a fix for it. But when it comes back it’s exactly the same as before it went in. Also they say they will call back with updates etc. but never do. Also you can’t get hold of anyone when you call up ! I’ve been cut off on a few occasions also it’s so frustrating. The after sales care is terrible. I bought another Dacia two years ago from another garage and they were brilliant if you had a problem it was sorted out quickly and professionally.

I`ve had 3 Sanderos in the last 8 years. This one is TOTAL RUBBISH. The new 6th gear sends a vibration through the whole car which makes for a VERY unpleasant driving experience. After a long motorway drive the resonance hurts your eardrums. The garage says there is nothing wrong with car. I beg to differ, if this car was a dog, (which it is) I wouldn`t hesitate to get it shot to put it out of its` misery (and mine).

Took ownership of the vehicle March 2026 and so far (18th June) it has been back to the dealership 3 times with radio not working and dashboard display issues. Shame, as this is my 5th Stepway.

Remove stop start, drive assist etc these are dangerous.

I previously ordered a Stepway in 2022 but either due to a mistake by the dealer or Dacia, after waiting four months, a new Sandero was delivered. As I didn't want to wait another four months I accepted the Sandero. I now have what I originally ordered i.e a Stepway. This is my fifth Dacia and is undoubtably the best. I originally bought my first Dacia, which was a Stepway, around twelve years ago and although I was happy with that car, this new Stepway is a vast improvement.

This new model is a vast improvement on the old Stepway being more stylish, better performing with a greatly improved interior with all the accessories like satnav, speed limiter, reversing camera, heated seats and improved upholstery. I was happy with the old model and accepted the rather basic interior and exterior because of the low price. The new model in the Extreme format has addressed all the failings of the previous one but obviously at a considerably higher price. I still feel it is good value for money. I gave this car five stars because I finally have the car I wanted which is even better than I expected. I have one minor complaint which I am learning to live with. The seat belt is very difficult to engage on this Stepway Extreme model as the female socket is hidden under the central armrest/glovebox. I would like to know if this problem has been addressed and if there is an available modification.

I have also owned two Dacia Dusters, the Mk1 and Mk2. Likewise the improvement over the two models was dramatic. When I purchased my current Stepway there was a new Duster in the showroom which is absolutely beautiful but I couldn't afford it and at my age 80 the Stepway is easier to park, insure and is ideal for my requirements. The New Duster was in Cedar Green and I satisfied myself buying my new Stepway in this beautiful colour. This is another improvement in the Dacia range i.e a better colour choice.

Car meets expectations except for a few points....

1) Electric handbrake cannot be put on and released very quickly like the old manual handbrake. There are times, like junctions or steep inclines when you need to do this very quickly. No longer possible. Control is taken away from driver!!

2) Overspeed alert goes off even if doing just 1 mph over speed limit. I would like an option to alert when doing over 10% over speed limit instead.

3) Not enough storage in front area. I had to buy additional storage to mount in un-utilised areas.

4) Built in phone holder does not fit larger phones and phones with robust cases. Either this should be designed so that it does fit all OR is customisable at car purchase OR is removable by at car purchase.

Not everything works every time. Sometimes doors open and close with key, sometimes they don’t. Major problems with radio etc. Again it sometimes comes on but later the same day, it doesn’t. Been to the garage 3/4 times and they are helpful but problems not solved. I was told that of the numerous cars sold since I got mine, that I was the only person who had a problem - that was in a phone call and was not helpful. Also told that intermittent faults difficult to identify. Not happy with the car and fed up contacting the garage so just putting up with it.

My radio on media nav keeps stopping working.othewise car is really good.am just thinking when is radio going off.have had car now for 92 days radio only worked for 20 days.so as i say hopefully will stay on now.when goes off go to dealer then they book it it in for 2weeks later.by which time is back on.one time screenwent totally blank.it needs looking at when not working not 2l weeks later.one girl even stated but the car is driveable when i s

Aid about the 19000 we paid for it.like i say always at back of my mind that it will go off.

R

It is a very nice car but not as nice as the 2022 car I had before. More noise, the infotainment system is a bit glitchy and needs resetting every day or so. Engine power up so a bit more peppy but shorter gear ratio's make it a bit restrictive when commuting. I set my personal assistance and it resets ever time I turn the engine off - please update it to stay on Personal settings. Overall it is great but as I said, my old 2022 Stepway was nicer to drive. Just a little bit.

The car is well engineered and fulfils my ‘on the road’ expectations. I think the ‘eco’ option works well. Loses one star in my rating as the multimedia system keeps losing the radio setting on start-up, so reboot is required most days. Suspect it needs a software update but cannot find a way of doing this myself. The ‘losing attention’ notification is too sensitive but not sure how to switch it off. A couple of other minor niggles on the ‘apps’.