customer complaint process

Step 1 - contact your retailer

If you experience a vehicle problem or are dissatisfied with the service you have received.

Step 2 - contact Customer Relations

If your retailer have been unable to resolve your complaint, request further support from us.

Step 3 - what do to if you remain dissatisfied with our response

You can have your case reviewed internally by Dacia UK or externally by The Motor Ombudsman.