How can we help you?

Our Customer Services team are here to help you via the channels below. Let us know how we can help...

You can contact us in a number of easy ways

Dacia Customer Support

Telephone

Our Customer Support teams are at your service on 0344 335 1111*

 

  • Press option 1 for Roadside Assistance
  • Press option 3 for Enquiries, multimedia support or complaint

 

Our phone lines are open Monday to Friday from 8 am to 6 pm.  Closed Sat, Sun and Bank Holidays.

 

*Calls to 03 numbers are free if used as part of your inclusive mobile minutes and are charged at local rates from landlines

Dacia Customer Support

For Mobilize Financial Services

For all your new and existing finance queries, please contact: 

 

customerservices@mobilize-fs.com

Dacia Customer Support

Live chat

You can also contact us via Live Chat Monday to Friday from 8 am to 6 pm, using the icon in the bottom right-hand corner. 

 

Closed Sat, Sun and Bank Holidays.

Dacia Customer Support

Social networks

You can reach us via our social networks, we have a team available to help:

 

Facebook

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Or contact us by post at: The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS

Useful links

Do you have questions regarding the use and maintenance of your Dacia? The answer is most likely in our FAQ, or Multimedia section

Dacia finance

Dacia Finance

Dacia parts & services

Parts & services

Multimedia device experts

Need help with your multimedia?

Press option 4 for Multimedia Support

For any issues with your Radio, Satnav, Bluetooth or any other part of your Multimedia system. Our specialist team is available on option 4 between 9am and 5.30pm Monday to Friday.
 

Before you call, help us by having the multimedia software version installed in your vehicle, available. This can be found on the settings screen within your vehicle. 

 

*Standard network rates apply from mobile or landline phones.

Customer Complaint Process

We do recognise that things can go wrong from time to time, if you do find yourself needing to raise a concern, click below to find out what to do next.

Motor Industry Code of Practice

Should you remain dissatisfied with the service provided by our Dealers or Customer Relations department, Motor Codes Limited are available to provide assistance.