Contact us
You can contact us in a number of easy ways
Contact Customer Relations
Dacia and its network will keep your personal data confidential while processing your request.
Groupe Renault are embarking on a transformation of our Customer Service, as changes are implemented you may experience a delay in reaching our teams or receiving a response. You still have choices on how you contact us, we are available via phone, webforms, live chat and social media, all accessed via this Contact Us page.
Thank you for your patience.
Contact us at:
0344 335 1111*
Or you can write to us: Dacia UK, Rivers Office Park, Denham Way, Rickmansworth, Herts, WD3 9YS
*Standard network rates apply from mobile or landline phones.
Dacia Finance
Call 0333 009 0232*
Or email: customerservices@rcibanque.com
For finance related enquiries please contact your local dealer or contact Renault Finance.
Multimedia and Navigation
Call 0344 369 0001*
Using Live Chat
We are open 9:00am - 9.00pm Monday, Tuesday and Thursday. On Wednesdays 10.00am - 9.00pm, and Fridays 9.00am - 5.30pm. Closed Sat, Sun and Bank Holidays.
Customer Complaint Process
We do recognise that things can go wrong from time to time, if you do find yourself needing to raise a concern, click below to find out what to do next.
Motor Industry Code of Practice
Should you remain dissatisfied with the service provided by our Dealers or Customer Relations department, Motor Codes Limited are available to provide assistance.
