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Contact us
You can contact us in a number of easy ways:
We'd love to help you...
Call 0333 009 0232*
Dacia Finance
We are open 8:30am – 6pm weekdays, 9am – 5pm Sat. Closed Sun and Bank Holidays.
Or email: customerservices@rcibanque.com
Call 0344 369 0001*
Multimedia and Navigation
For all Media Nav queries.
Using Live Chat
Click on the 'Chat with us' link in the top bar of our site to be instantly connected to our Dacia Customer Relations team. It's free, secure and you can talk to one of our online specialists via instant text chat.
We are open 9:00am - 9.00pm Monday, Tuesday and Thursday. On Wednesdays 10.00am - 9.00pm, and Fridays 9.00am - 5.30pm. Closed Sat, Sun and Bank Holidays.
For finance related enquiries please contact your local dealer or contact Renault Finance.
Dacia Customer Relations
We are open 9am - 5.30pm weekdays, except Wednesdays 10.00am - 5.30pm. Closed Sat, Sun and Bank Holidays. You can call us on 0344 335 1111* or write to us at:
Dacia UK, Rivers Office Park, Denham Way, Rickmansworth, Herts, WD3 9YS
Customer Complaint Process
We do recognise that things can go wrong from time to time, if you do find yourself needing to raise a concern, click below to find out what to do next.
Motor Industry Code of Practice
Should you remain dissatisfied with the service provided by our Dealers or Customer Relations department, Motor Codes Limited are available to provide assistance.