You can contact us in a number of easy ways
Telephone
Our Customer Support teams are at your service on 0344 335 1111*
- Press option 1 for Roadside Assistance
- Press option 2 for Mobilize Finance
- Press option 3 for Enquiries, multimedia support or complaint
Our phone lines are open Monday to Friday from 8 am to 6 pm. Closed Sat, Sun and Bank Holidays.
*Calls to 03 numbers are free if used as part of your inclusive mobile minutes and are charged at local rates from landlines
Live chat
You can also contact us via Live Chat Monday to Friday from 8 am to 6 pm, using the icon in the bottom right-hand corner.
Closed Sat, Sun and Bank Holidays.
Or contact us by post at: The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS
Useful links
Do you have questions regarding the use and maintenance of your Dacia? The answer is most likely in our FAQ, or Multimedia section
FAQ's
Multimedia
Dacia Finance
Parts & services
Need help with your multimedia?
Multimedia device experts
Whatsapp us
Instantly send us a message via WhatsApp. It’s free to use and with the added benefit of being able to send images this means that we can quickly offer you the help you need with your Multimedia system.
Our specialist team is available between 9 am and 5.30 pm Monday to Friday.
Please note they are unable to answer any queries not related to Multimedia issues.
Multimedia device experts
Call us on 0344 335 1111*
For any issues with your Radio, Satnav, Bluetooth or any other part of your Multimedia system. Our specialist team is available on option 4 between 9 am and 5.30 pm Monday to Friday.
Before you call, help us by having the multimedia software version installed in your vehicle, available. This can be found on the settings screen within your vehicle.
*Standard network rates apply from mobile or landline phones.
Customer Complaint Process
We do recognise that things can go wrong from time to time, if you do find yourself needing to raise a concern, click below to find out what to do next.
Motor Industry Code of Practice
Should you remain dissatisfied with the service provided by our Dealers or Customer Relations department, Motor Codes Limited are available to provide assistance.
