Contact us

You can contact us in a number of easy ways

Contact Customer Relations

Dacia and its network will keep your personal data confidential while processing your request.

Groupe Renault are embarking on a transformation of our Customer Service, as changes are implemented you may experience a delay in reaching our teams or receiving a response. You still have choices on how you contact us, we are available via phone, webforms, live chat and social media, all accessed via this Contact Us page.

Thank you for your patience.

Contact Dacia by phone

Contact us at:

0344 335 1111*

We are open 9am - 5.30pm weekdays, except Wednesdays 10am* - 5.30pm. Closed Sat, Sun and Bank Holidays.



Or you can write to us: Dacia UK, Rivers Office Park, Denham Way, Rickmansworth, Herts, WD3 9YS


*Standard network rates apply from mobile or landline phones.  


Dacia Finance

Call 0333 009 0232*

We are open 8:30am – 6pm weekdays, 9am – 5pm Sat. Closed Sun and Bank Holidays.

Or email:


For finance related enquiries please contact your local dealer or contact Renault Finance.

Finance owner portal

Multimedia and Navigation

Call 0344 369 0001*

For all Media Nav queries.
Chat with Dacia

Using Live Chat

Click on 'Chat with us' to be instantly connected to our Dacia Customer Relations team. It's free, secure and you can talk to one of our online specialists via instant text chat.

We are open 9:00am - 9.00pm Monday, Tuesday and Thursday. On Wednesdays 10.00am - 9.00pm, and Fridays 9.00am - 5.30pm.  Closed Sat, Sun and Bank Holidays.

Chat with us

Customer Complaint Process

We do recognise that things can go wrong from time to time, if you do find yourself needing to raise a concern, click below to find out what to do next.

Find out more

Motor Industry Code of Practice

Should you remain dissatisfied with the service provided by our Dealers or Customer Relations department, Motor Codes Limited are available to provide assistance.

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