How can we help you?

Our Customer Services team are here to help you via the channels below. Let us know how we can help...

You can contact us in a number of easy ways

Dacia Customer Support

Telephone

Our Customer Support teams are at your service on 0344 335 1111*

 

  • Press option 1 for Roadside Assistance
  • Press option 2 for RCI Finance 
  • Press option 3 for Enquiries, multimedia support or complaint

 

Our phone lines are open Monday to Friday from 8 am to 6 pm. 

Dacia Customer Support

Live chat

You can also contact us via Live Chat Monday to Thursday from 8 am to 9 pm and 8 am to 6 pm on Friday, using the icon in the bottom right-hand corner. 

Dacia Customer Support

Social networks

You can reach us via our social networks, we have a team available to help:

 

Dacia Customer Support

Post

No problem, you can reach us at: 

 

The Rivers Office Park

Denham Way, Maple Cross

Rickmansworth WD3 9YS          

Contact forms

Complete our online forms and we'll respond to you within 24 working hours.

Our opening times are 8am – 6pm Monday to Friday. Closed Sat, Sun and Bank Holidays.  If you would like a quicker answer within our opening times, please use Live Chat

Looking for information?

To find out more about our models, accessories, services or offers, fill in this form.

Request information

Any complaints?

Fill in this form if you have any problems or are dissatisfied with our products or service.

Make a complaint

Want to ask us about a service?

If you'd like to book an appointment for a service you can do so here

Request an appointment

Need help with your multimedia?

Multimedia Device Experts

Multimedia Device Experts

WhatsApp us

Instantly send us a message via WhatsApp. It’s free to use and with the added benefit of being able to send images this means that we can quickly offer you the help you need with your Multimedia system.

 

Our specialist team is available between 9 am and 5.30 pm Monday to Friday.

 

Please note they are unable to answer any queries not related to Multimedia issues.

WhatsApp us
Multimedia Device Experts

Multimedia Device Experts

Call us on 0344 335 1111*

Press option 4 for Multimedia Support 

 

For any issues with your Radio, Satnav, Bluetooth or any other part of your Multimedia system. Our specialist team is available on option 4 between 9 am and 5.30 pm Monday to Friday. 

 

Before you call, help us by having the multimedia software version installed in your vehicle, available. This can be found on the settings screen within your vehicle.

 

*Standard network rates apply from mobile or landline phones.

call 0344 335 1111*
Contact form

Contact form

To be assisted by an advisor with a multimedia issue

ask for help

Useful links

Do you have questions regarding the use and maintenance of your Dacia? The answer is most likely in our FAQ, or Multimedia section

Customer Complaint Process

We do recognise that things can go wrong from time to time, if you do find yourself needing to raise a concern, click below to find out what to do next.

Motor Industry Code of Practice

Should you remain dissatisfied with the service provided by our Dealers or Customer Relations department, Motor Codes Limited are available to provide assistance.