How can we help you?

Our Customer Services team are here to help you via the channels below. Let us know how we can help...

You can contact us in a number of easy ways

Dacia Customer Support

Telephone

Our Customer Support teams are at your service on 0344 335 1111*

 

  • Press option 1 for Roadside Assistance
  • Press option 2 for Mobilize Finance 
  • Press option 3 for Enquiries, multimedia support or complaint

 

Our phone lines are open Monday to Friday from 8 am to 6 pm.  Closed Sat, Sun and Bank Holidays.

 

*Calls to 03 numbers are free if used as part of your inclusive mobile minutes and are charged at local rates from landlines

Dacia Customer Support

WhatsApp

Instantly send us a message via WhatsApp. It's free to use and with the added benefit of being able to send images means that we can quickly offer you the help you need with your Dacia queries.

 

Our specialist team is available between 9am and 6pm Monday to Friday.  Closed Sat, Sun and Bank Holidays.

Dacia Customer Support

Live chat

You can also contact us via Live Chat Monday to Friday from 8 am to 6 pm, using the icon in the bottom right-hand corner. 

 

Closed Sat, Sun and Bank Holidays.

Dacia Customer Support

Social networks

You can reach us via our social networks, we have a team available to help:

 

Facebook

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Or contact us by post at: The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS

Useful links

Do you have questions regarding the use and maintenance of your Dacia? The answer is most likely in our FAQ, or Multimedia section

Dacia finance

Dacia Finance

Dacia parts & services

Parts & services

Need help with your multimedia?

Multimedia device experts

Whatsapp us

Instantly send us a message via WhatsApp. It’s free to use and with the added benefit of being able to send images this means that we can quickly offer you the help you need with your Multimedia system.

 

Our specialist team is available between 9 am and 5.30 pm Monday to Friday.

 

Please note they are unable to answer any queries not related to Multimedia issues.

Multimedia device experts

Call us on 0344 335 1111*

Press option 4 for Multimedia Support

For any issues with your Radio, Satnav, Bluetooth or any other part of your Multimedia system. Our specialist team is available on option 4 between 9 am and 5.30 pm Monday to Friday.

 

Before you call, help us by having the multimedia software version installed in your vehicle, available. This can be found on the settings screen within your vehicle.

 

*Standard network rates apply from mobile or landline phones.

Customer Complaint Process

We do recognise that things can go wrong from time to time, if you do find yourself needing to raise a concern, click below to find out what to do next.

Motor Industry Code of Practice

Should you remain dissatisfied with the service provided by our Dealers or Customer Relations department, Motor Codes Limited are available to provide assistance.