FAQs
We have the answers to your questions. Maintenance, accessories, multimedia systems, warranty, financing, and more. Find all the information here.
FREQUENTLY ASKED QUESTIONS
Select a topic to find answers to your questions.
Ensure the handbrake has been fully applied to allow charging to commence.
The charging cable is locked into the Spring when it is charging. It can be unlocked by simply unlocking the Spring with the remote key. Please note that it relocks after 30 seconds to allow charging to recommence
You can check your manufacturer Warranty start and end dates on the My Dacia App, simply download the My Dacia App from the App store or Google Play. You'll need your VIN and then select 'My Contracts' tab to see all Warranty dates.
Read our Dacia Warranty Terms and Conditions to find out more
If you are looking for specific parts, or part numbers., your local dealer is the best place to contact. Due to the complexity and system requirements, Dacia Customer Support are unable to assist.
Yes we have cars on the Motability Scheme. Please see Dacia motability to find out more about Dacia and the Motability Scheme.
Not a the moment. We hand-picked our five UK models after looking carefully at the British market and don't think any other models are suitable right now.
Yes - Our Duster, Sandero and Sandero Stepway all have an Automatic version to choose from.
Easy! Either download one online or pop into your local retailer where you can have a good chat with one of our helpful staff.
Find your nearest reatiler using our locator
Currently from what we can see its only available with one engine.
There's nothing worse than being locked out of your radio or media system. Well don’t worry, you have come to the right place.
All new Dacia's are supplied with the radio code, the code is printed inside the front or rear cover of the vehicle handbook or service book. If you don't have the hand book , or the code is not there. Here is the simplest way to obtain the unlock code and get back up and running:
- Log into the My Dacia app. Navigate to > My Vehicle > Vehicle information and scroll down *
- I don’t have a My Dacia account. Download the My Dacia app > Create your My Dacia account > Add your vehicle and then follow step 1.
*Why is the code not working? It's possible that the radio or media unit has been changed - Please contact your local dealer.
*The radio code is only accessible via the app on your smart phone or tablet
You can call us on 0344 335 1111
We are open: Monday-Friday 8am-6pm
We are not open weekends or Bank Holidays
Dacia holds production facilities across the globe, including Romania and Morocco. UK versions of Dacia Duster are built in Pitesti, in Romania. UK versions of Dacia Sandero and Sandero Stepway are built in Tangiers, in Morocco.
Confirming its incredible popularity among owners, Dacia has been revealed as the UK’s top car manufacturer for brand advocacy, in a list compiled by YouGov in its BrandIndex. Dacia came in with a total score of 67.4, beating 34 other car manufacturers, as well as coming in ninth out of the top 10 brands in all sectors overall.*
Furthermore, all Dacia vehicles come with a comprehensive 3 year / 60,000 mile** Warranty as standard, as well as a 6-year anti-corrosion Warranty and a 2-year paint Warranty.
If you intend to keep your vehicle for longer, you can opt for one of four extended warranties for added peace of mind. An extended Warranty can be purchased at any time up until one year after the first date of registration
Dacia was founded in Romania in 1966. The Renault Group bought the Romanian car manufacturer Dacia in September 1999. Through shared technology and production methods, Renault has helped Dacia become a global icon in its own right, selling to over 4 million customers worldwide.
The Renault Group wholly bought Dacia in 1999. Dacia is now a brand of the Renault Group. Dacia vehicles use useful and proven technology from the Renault-Nissan Alliance. Whilst Dacia is a separate franchise from Renault, all current Renault dealerships are also Dacia retailers in the UK.
All Dacia vehicles come with a good level of standard safety equipment to protect vehicle occupants.
All versions of Duster, Sandero and Sandero Stepway are equipped with: ·
- Driver’s, passenger’s and front side airbags
- Anti-lock brakes (ABS) with Electronic Brakeforce Distribution (EBD)
- Height-adjustable front headrests
- 3 x 3-point rear seatbelts
Additionally, all versions of Dacia Sandero and Sandero Stepway feature Electronic Stability Control (ESC), Traction Control (ASR) and Daytime Running Lights (DRL) as standard.
At one of our retailers - we always have display and test drive models. Just find your nearest retailer and book an appointment to suit you.
Yes - All the models we offer have an LPG (Bi-fuel) version to choose from, with the exception of the Jogger which currently has just one engine choice.
Our Duster page has the details you need. You can even build your perfect Duster with our configurator.
You sure can. Our 4x4 versions are made for it, with their three mode 4-wheel-drive system, wide clearance angles and short first gear ratio to aid traction on loose surfaces.Top Gear took it off-roading in Peru and said: "We subjected this simple, brilliant little car to punishment beyond anything that even Britain's most abused Defender has endured, and it has passed with flying colours."
Yes, see our Dacia Approved Used Cars to find out more.
You may wish to read some recent press articles on this subject which detail the reasons for the global shortage, link below. - A quick internet search on “computer chip shortage” will give you lots of information.
Since computer chips are a common component in most cars’ electrical systems, most automotive manufacturers are likely to be impacted by this global shortage.
Yes, all vehicles which are planned to be built in our factories in the coming months ahead are impacted in some way. Impacts vary depending on the specification of each vehicle.
The price of your car will remain the same as at the point you placed your customer order.
Super simple! You can find the Dacia you’re after in stock at www.stock.dacia.co.uk. Simply find your next Dacia, click on Reserve for £99 and complete all of your information. That’s it! The car you want not in stock?Head to our vehicle configurator pages and build your next car. At the end, simply click on Reserve for £99.
You have two options. You can continue to buy online (finance only) by accessing your reservation and clicking ‘finance eligibility check’ to complete and apply for finance online. Or, you can be put in contact directly with your chosen retailer. Either way, your Dacia guide will reach out after you’ve made your reservation to discuss next steps.
We know that buying a car can be daunting. That’s why, we’ve a team of Dacia guides to support you fully online during your journey to Dacia ownership. You can reach out to them via the live chat box.
Yes! We will give you an estimated value for your car. Once
you’ve made your reservation, your friendly Dacia retailer will be able to give you a confirmed valuation once they’ve fully appraised your vehicle. You can then use this as a deposit towards your new Dacia.
We supply estimated lead times for vehicles which are in
stock. However once you’ve reserved and your vehicle has been ordered, you’ll be able to track the status of it in My Dacia
Whilst we do everything we can to have your vehicle delivered as quickly as possible, sometimes things happen in our supply chain that are out of our control resulting in a delay to your vehicle. In this case, your retailer will be able to keep you fully updated as to where your car is and if you need further help, you can reach out to our Dacia guide team via live chat.
The guarantee is valid 30 full days from the day of registration. 500 miles mileage limit. Available for cars reserved and/or purchased via the Dacia UK Online Store only.
Notification of your intent to return must be given to the Dacia guide team who can be contacted via this webpage: www.dacia.co.uk/dacia-guides.html.
Notification should be given no later than midnight on the 30th day from the day of vehicle registration and the vehicle must be returned to the retailer which handed it over to you within 5 days of giving notice.
Any vehicle which you traded in towards your new Dacia will not be returned to you, but the value given to you as part of this purchase will be returned.
Other than any fair wear and tear, the Vehicle must be returned as per original condition, to qualify for the offer with all keys, accessories, loose items and V5 with vehicle. No refund will be processed until the V5 is in the possession of the retailer you’re returning the vehicle to. Vehicle must be returned by the customer to supplying retailer. Upon return vehicle cannot have any charges or claims from any third party against it. You must not have made a previous purchase under the Guarantee in relation to any vehicle in the preceding 12 months from the date of registration.
Dacia UK reserves the right to change, amend or withdraw the offer at any point in time. Correct at time of publication.
Retail customers only.
You can order a new Dacia at your local Dacia retailer. You can see what vehicles we have in stock or configure and order a specific vehicle
No problem. To update your personal details, you will need to log in to your account and make all necessary changes in the appropriate fields. This does not affect the status of your order. You should also contact your dealership to advise them of any changes.
Your Dacia retailer will inform you of a forecast delivery date for your new car. Lead times will depend on the specification of vehicle ordered, and are subject to availability.
Some versions may be available from stock.
When we allocate a vehicle to be built we do this on a first-come-first-served basis. The only exception to this is for different specifications of a vehicle. Different specifications of a vehicle may have different assembly lines with different timelines and capacity. So your friend either ordered their Sandero before you or they have ordered a different specification which is being built on an assembly line that has a better lead time. Rest assured, we continue to do our utmost to ensure you get your vehicle as quickly as possible.
Your Dacia retailer will work with you to ensure any impacts of part exchange values are minimised. However, in cases where mileage is significantly higher or the condition of the vehicle deteriorates significantly since it was appraised, then a reappraisal may be necessary.
We are sorry, but we do not have a fleet of vehicles in the UK available for loan. We advise making arrangements to continue to drive your current vehicle (if you have one) until your new one arrives.
Unfortunately, at present, we do not know exactly how long the delay will be since the computer chip shortage is constantly evolving. We understand this is very frustrating for you and as soon as we have visibility on your vehicle’s build date in the coming weeks, we or your chosen dealer will contact you to update you.
Please contact your local Dacia Retailer. They will be able to work with you and MFS to temporarily extend your existing finance agreement until your new car is delivered.
We recommend that you contact your finance provider and explain the situation to them. They will then explain your options. In most cases, they should be able to temporarily extend your finance contract. Your Dacia Retailer is also available to advise you on your options.
We say either every year or 12,000 miles (if you reach that first).
Yes. We don't expect it to happen. But we'll ensure help is on hand if it does.
All new Dacia vehicles come with 3 years’ Roadside Assistance as standard. We offer speedy assistance in the UK and Northern Ireland, 24 hours a day / 365 days a year.
You fully qualified local Dacia retailer is the best place to come.
Please note that disposal of waste industrial and automotive batteries by landfill or by incineration is banned in the UK. If you have an electric powered vehicle, there are specific obligations for producers/importers of such vehicles that are intended to help you deal with the batteries that power these vehicles when they become waste. Businesses that place electric vehicle batteries onto the UK market have an obligation to arrange for the treatment and recycling of these batteries.
All battery producers in the UK are required to be registered with the Government. Dacia UK is classified as a battery producer in the UK. Our battery producer registration number is BPRN00438.
You can return your Lead-acid starter battery to any Dacia dealer when a new one is purchased or installed, or you can recycle it at one of the following:
- Civic amenity and recycling centres
- Local authority battery collection schemes
- Licensed End of Life vehicle authorised treatment facilities
- Licensed metal recycling sites
Upon request, Dacia UK will collect waste automotive batteries from a final holder* free of charge as required by the regulations. If you have any queries, please contact Dacia UK
* as defined in The Waste Batteries and Accumulators Regulations 2009.
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