driving with additional peace of mind
service promise
Keeping you mobile
You will be offered convenient options to keep you mobile whilst our retailers are servicing your car. The options may include dropping your car and picking it up once the work is completed, wait on site, a loan car, a lift or a taxi – whatever works best for you.
Timely appointments
Our retailers will aim to have you booked in for a service within 5 working days with a while-you-wait appointment.
Simple car wash
You will be offered a free of charge, simple car wash when your car is in for a service.
Price transparency
If our expert technicians identify any issues during service, we will provide a quote for the work and only carry it out if you authorise it.
Extra reassurance
You will receive a video health check of your vehicle with every service visit so you can be reassured about the condition of your tyres, brakes and fluid levels.
Inflation proof servicing and Dacia ZEN warranty
If you have one of our affordable service plans you can rest assured that the cost of your scheduled maintenance will not increase during the period of your service plan.
Get your Dacia serviced by one of our expert retailers after your standard 3-year warranty expires and enjoy a Dacia ZEN service extended warranty for a year or 18,000 miles (whichever comes sooner).
Maintaining your vehicle
By trusting us to maintain and repair your vehicle, you are sure to benefit from original Dacia spare parts, which guarantee reliability and safety.
All our workshop services have a one-year warranty* (parts and labour). The warranty is extended to 12 years for sheet metal parts.
Take advantage of our technicians' advice and expertise; they will offer the best solution for your vehicle.
Go even further...
My Dacia maintenance
Warranty, Assistance and Insurance
Scope -Benefits to the Customer:
This parts warranty covers the replacement of defective RENAULT Original Equipment and RENAULT Approved Parts.
The Parts Warranty does not cover:
- The indirect consequences of any fault (including but not limited to loss of business and length of time off the road).
- If a part fails because it was improperly or incorrectly installed.
- Any components that have been changed or modified and the consequences (including but not limited to damage, premature wear, alterations) of such changes on RENAULT Approved Parts and RENAULT Original Equipment.
- The replacement of RENAULT Approved Parts and RENAULT Original Equipment damaged as a result of normal wear and tear. This includes (but is not limited to) items such as brake and clutch friction materials, exhausts, wiper blades and trim. However, such items are covered if replacement is required as a result of manufacturing or material defect.
- The damage resulting from poor Vehicle maintenance, especially when any instructions concerning the treatment, servicing frequency or care to be taken with regard to the RENAULT Approved Parts and RENAULT Original Equipment documentation or detailed on the Warranty & Service Sheet.
- Accidents and resulting impacts (including without limitation) scratch marks, chipping caused for any reason.
- Failure to comply with RENAULT’s recommendations as advised to end-customers in any medium from time to time.
- Effects associated with atmospheric pollution, effects of plant resin, effects of animal pollutants such as bird droppings, effects of chemicals.
- Transportation of products.
- Non-RENAULT approved accessories.
- The fitting of RENAULT Approved Parts and RENAULT Original Equipment installed without following RENAULT’s
recommendations as provided with the accessory or shown on the packaging or advised to the end-customer by RENAULT and/or the RENAULT Network from time to time.
- Damage caused by events beyond RENAULT’s reasonable control, including but not limited to:
Lightning, fire, floods, earthquakes, acts of war, terrorism, civil commotion, sabotage, vandalism, acts of God, riots and attacks.
- The Vehicle has been used under conditions that do not conform to those stated in the Driver’s Handbook, the Warranty & Service Sheet and these Warranty Terms and Conditions (for example: overloading or the vehicle has been entered in any sort of sporting competition).
- Cost of labour to replace and fit the Approved RENAULT Part or RENAULT Original Equipment originally fitted by a non-approved RENAULT garage or independent repairer.
To benefit from the Warranty, the end-customer must:
- Go to any member of the RENAULT Network (comprising of RENAULT approved dealerships and approved repairers) and authorize it to carry out work covered by and detailed in the Parts Warranty.
-Present a valid business invoice for the RENAULT Approved Part and/or RENAULT Original Equipment to a member of the RENAULT Network.
-A member of the RENAULT network will carry out a technical assessment to confirm if the fault is a manufacturing or assembly defect recognized by RENAULT. In the event a defect has been verified by a member of the RENAUL network they should be asked to record or point out in writing, as soon as possible, any fault covered by the Warranty.
-The cost of labour to replace the defective RENAULT Approved Part or RENAULT Original Equipment will only be covered if the relevant part or equipment was originally fitted by a member of the RENAULT Network and such replacement is also carried out by a member of the RENAULT Network.
Compliance with Recall Notices
In the event that RENAULT contacts the Customer directly in respect of product safety recalls and quality realignment notices, these must be complied with in full. Failure to comply will invalidate the Warranty for any particular incident or claim relating to the product safety recall or quality realignment notice.
Duration
All Groupe RENAULT Original Equipment and Groupe RENAULT Approved Parts supplied under the Warranty are guaranteed under the terms of the Warranty for 12 months from the date the Approved RENAULT Part or RENAULT Original Equipment is invoiced to the customer or independent repairer by the RENAULT network. All RENAULT Approved Batteries supplied under the warranty are covered with a 3 years Warranty commencing from the invoice date to the customer or independent repairer.
Ownership of Parts replaced
In return for the replacement parts under the Warranty, the part(s) replaced within the scope of the Warranty rightfully become the property of RENAULT and the part(s) may be retained by the Dealer.
Geographic Coverage
Outside the country of purchase, the Warranty will be valid under the same conditions as in the country of origin as long as the Vehicle remains registered within the geographic zone covered below:
UNITED KINGDOM - ANDORRA - AUSTRIA - BELGIUM - BOSNIA HERZEGOVINA - BULGARIA - CROATIA - CYPRUS - CZECH REPUBLIC - DENMARK - ESTONIA - FINLAND - FRANCE - GERMANY - GREECE - HUNGARY - ICELAND -IRELAND - ITALY - LATVIA - LICHTENSTEIN - LITHUANIA - LUXEMBOURG- MACEDONIA - MALTA - MONACO - NORWAY - NETHERLANDS - POLAND - PORTUGAL - ROMANIA - SAN MARINO - SERBIA - MONTENEGRO - SLOVAKIA- SLOVENIA - SPAIN - SWEDEN – SWITZERLAND.
