New Media display and New Media Nav live

Your Dacia professional will take care of it for you! Your connected services are activated during your vehicle handover. For more information, contact Dacia Customer Support. 

Some services can be used directly on your New Media Display and New Media Nav Live system. For others, you will need to download the My Dacia app. Download it on your Android or iOS smartphone and create your My Dacia account.

Tip: to use your services, make sure your vehicle is in a network coverage zone. 

To find out whether your connected services are activated:

• Log in to your My Dacia account.
• If not done when your vehicle was delivered, synchronise your vehicle with your My Dacia account. 
• Go to the Contracts page of your My Dacia app. The status of each of your services is listed.

In the event of a malfunction, contact Dacia Customer Support.

Renew your connected services using your smartphone in your My Dacia space. Renewal will also soon be available on your computer via the Dacia Connect Store tab.

To temporarily deactivate your vehicle’s connected services, manage your confidentiality by deactivating data collection.

You can do this as follows:

• By refusing data collection in the window that is displayed when changing your profile.
• By going to your Vehicle’s settings at any time by clicking on Network and Internet, and then Connectivity. You can then edit your selection.

A personal hotspot lets you connect to the Internet by tethering to your smartphone’s mobile data. 

You can also use apps downloaded from the App Store. 

Dacia and HERE services need specific data, such as geolocation, to be able to function.

For more information, please read your Dacia personal data policy. 

Find out more about your personal data

If your connected services are not working, first of all check that you have agreed to data sharing. Without this, your connected services will not be available.

To use My Dacia remote services, make sure you have correctly synchronised your My Dacia account with your vehicle.

If the problem persists, contact Dacia Customer Support. 

When you resell your car, remember to delete your personal data. You simply need to reset your multimedia system from the administrator profile (1^st account created in the car) by following the steps below:

• From Vehicle, go to Settings, then System and finally Reset option.
• Click on Restore factory settings then Reset and restore the factory configuration.

Remember to also delete your vehicle from your My Dacia account by following the instructions below:

• Log in to your My Dacia account.
• Select the vehicle in question from your virtual garage.
• Click on Delete this vehicle.

You do not have to create a user profile. You can also log in as a guest, which lets you access most available services. However, you cannot use the My Dacia remote services if you do not have a linked account.

You can create up to 5 user profiles in your New Media Display and New Media Nav Live system.

Personalise your profile by associating it with your My Dacia accounts and download your favourite apps from the App Store.

Your New Media Display and New Media Nav Live profile linked to your My Dacia account gives you an even more personalised experience.

• Navigation: save your navigation preferences and favourite destinations in your New Media and New Media Nav Live system.
• Vehicle functions: save some of your favourite settings such as cabin temperature and favourite radio channels.
• Infotainment: download your favourite apps from the App Store to create a driving experience that suits you.
  

You can use the same Google login for different openR link multimedia system profiles. However, only the first profile created can register a My Dacia account. 

To use your My Dacia app’s connected services, your device must have a version equivalent to or higher than:

• Android 9.0 or later
• iOS 14.0 or later

Your dealer will help sync your My Dacia account to your vehicle on the day that it is delivered:

• Launch the My Dacia app.
• Click on the “Vehicle” icon in the bottom left-hand corner of your screen.
• Click on “Add a vehicle” at the bottom of the page
• Enter your vehicle’s registration number or VIN to add it to your My Dacia space.

You can delete your vehicle from the list of added vehicles at any time.

Your dealer will help sync your My Dacia account to your vehicle on the day that it is delivered:

• Get into your Dacia.
• Make sure that you have closed your My Dacia app. 
• Your vehicle is added to and synchronised with your My Dacia account.

N.B. Only one My Dacia account at a time can be connected with the vehicle.

Yes, you can link several vehicles to the same My Dacia account. Your dealer will help sync your My Dacia account to your vehicle on the day that it is delivered.

To do this: 

• Get into your Dacia.
• During your profile configuration steps, enter your My Dacia login (email and password). Make sure that you have closed your My Dacia app.
• Your vehicle is added to and synchronised with your My Dacia account. 

N.B. Only one My Dacia account at a time can be connected with the vehicle.  

Your dealer will help sync your My Dacia account to your vehicle on the day that it is delivered.

No, you cannot link the same vehicle to several My Dacia accounts.